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GENERAL CONDITIONS

"Transfer Company" (also: “Company”, “Seller”, “We”, “Us”, “Our”) refers to Connecto Mare d.o.o.

"Passenger" (also: “Buyer”, “Customer”, “You”, “Your”) refers to a person using Transfer Company's services, for a fee and/or any visitor of the page that completes the electronic order form (hereby known as: “Booking Form”).

'Transfer' (also: “Service”, “National Transfer (see below), “Transfer within European Union” and International Transfers”) refers to transportation of Passengers and/or Luggage in any of the following contexts:

"National transfers" refers to transfers (by land) within the territory of Republic of Niemcy and Europe.

"Transfers within European Union" refers to transfers (by land) between two or more member countries of European Union ("EU" in further text), including Switzerland.

"International Transfers" refers to transfers (by land) between member countries of EU and countries outside of EU.

"Vehicle" refers to the vehicle used to perform the Transfer Service on behalf of the Company and/or the Company’s subcontractor, whose capacity and general attributes (but not exact brand, appearance or license plates) are specified in advance in the Transfer Confirmation (see below).

"Transfer confirmation" refers to a document enabling passenger to exercise their right to Transfer Company's services, under the hereby listed Terms and Conditions.
Throughout its Articles, these Terms and Conditions (hereby referred to as “Terms”) also define all of the following sales and sales-related procedures that are offered as part of this online store:

  • Ordering (Booking)
  • Payment
  • Delivery (Execution)
  • Cancellation, Complaint and Refund
  • Copyright protection

Transfers-germany.de may be used to perform all of the procedures listed above with no additional fees beyond those stated during the Booking procedure.


Article 1
The following General Terms and Conditions establish the terms between the Transfer Company and the Passenger using their services in public land transport, and the conditions under which the Company is executing its services towards the Passenger and their belongings.

 

TRANSFER CONTRACT

Article 2
Through this Transfer Contract (hereby referred to as "the Contract"), the Company commits to safely transfer the Passenger and their luggage, according to the previously arranged route and itinerary, and the Passenger commits to pay the Company for the service provided.

Contract may also be negotiated between the Company and a client contracting the Company's services, in which case the client commits to pay for the services provided.

The existence of the Contract can be proved with the Transfer Confirmation, which is in turn based on the data provided in the Booking Form as part of the Ordering process.

The Booking Form determines the final terms regarding transfer changes, refunds and payment methods for any given Booking. The terms regarding transfer changes, refunds and payment methods described in this document are listed only as default options and are superseded by the Booking Form (if available).

Article 3
Transfer Confirmation contains the name of the Company, dates, time, route and the price of the Transfer.
Transfer Confirmation may be generated electronically/digitally or printed on paper.

Article 4
Transfer Confirmation is generally issued for a individual Transfer Reservation, i.e. for a single or a return Transfer, and with it, it commits the Company to execute the service on the specified date, time and route, as listed on the Transfer Confirmation.

Return Transfer enables Passenger to use Transfer services on both first and return trip, for the previously arranged route, and commits the Company to provide the service on the specified date and time, as listed on the Transfer Confirmation. Passenger is obligated to confirm the date and time of the Transfer for the first and return trip by choosing one of the payment options listed below:
The price of the return transfer is calculated by doubling the amount of a single transfer, depending on the route, with any potential discount applied at the Company's discretion.


- Full amount in advance, paid either with a credit/debit card or bank transfer
- 20% deposit paid in advance, and the remaining 80% of the total amount paid in cash to the driver on the day of service
- Full amount paid in cash to the driver, in local currency, on the day of service

The Terms regarding debit/credit card payment policies apply to any Customer that performs a payment via a debit/credit card or commits to a payment that involves the debit/credit card in some other capacity, such as a hold placed on the debit/credit card.

DEBIT/CREDIT CARD DATA SECURITY
The data from your debit/credit card is given to guarantee the reservation, payment or billing terms formed according to the offer the client has received. To protect debit/credit card data, we use \"Secure Sockets Layer (SSL) technology and your data is completely safe. SSL encryption is a tested system that allows your browser to automatically encrypt your data before you send it.

Debit/Credit card data (if any) shall be stored only for 14 days after the date of your Transfer Service. As a rule, we do not share debit/credit card data with any third parties except for the official debit/credit card processor (payment provider) as necessary within the scope of the Transfer Service.

INVOICING AND CURRENCY
We reserve the right to issue an invoice for our services in either physical or digital format.
In case of debit/credit card payments, please note that your debit/credit card will be charged in Croatian Kuna (HRK); the amounts displayed in Euros (EUR) and/or any other currencies are presented strictly for your convenience. The currency values are calculated according to the daily middle exchange rates provided by the Company’s payment provider: Raiffeisen Bank.

Article 5
Change of date and time listed on Transfer Confirmation is possible if the Passenger sends a request for change via email or a telephone call to the main Company's office or other authorised person or agency at least 2 hours before for the National and at least 6 hours before the International and EU Transfer. Amendment of any part of the Transfer Confirmation within 24 hours (if possible) is charged additionally. The Passenger will be notified of any change in Transfer Confirmation via email.

Article 6
Booking of a Transfer only commits the Company to execute the service if the Passenger confirms the booking by paying the deposit in the amount of 20% of the total price of the Transfer (15% in Switzerland), at least 6 hours before the transfer is to commence for International and EU Transfers, and 2 hours for National Transfers.

If the Passenger doesn't pay the deposit in the above mentioned time frame, the sales team has the right to sell that Transfer to another customer, and the previous Passenger loses their right to the service, as well as right to compensation from the Company.

Transfer Confirmation cannot be issued without a paid deposit.

Article 7
The Company will provide a Transfer Confirmation upon Passenger's request, for the route the Company will execute.

The confirmation of the price of the Transfer is issued at authorised sale points (excluding vehicles) and is not charged additionally

REFUND OF THE TRANSFER FEE

Article 8
The Company commits to issue the Passenger with a refund in case of Transfer cancellation, for the services unrendered.

The company commits to issue a refund to the Passenger for services unrendered, in case of Transfer cancellation, minus 20% handling fees.

The conditions for a refund are as follows:
- Cancellation requested up to 5 days before the Transfer – 100% refund
- Cancellation requested up to 24 hrs before the Transfer – 80% refund
- Cancellation requested within 24 hrs of the Transfer – no refund

In case the Passenger submits a request to the Company for a cancellation of a return trip, and if the request fulfils the conditions listed above, the Company will only charge the Passenger for the first trip of the Transfer and refund the remaining amount.

When issuing a refund, the amount to be refunded will be rounded up to the nearest whole number.

The refund will be processed within 30 days of the final decision regarding the complaint and/or any other basis for the refund.

If the guest refuses to pay for the provided service, the Transfer company has the full right to demand payment (by charging the debit/credit card provided to us by the client) for the service that was carried out.

If, on the other hand, guest believes that the service was carried out in an unsatisfactory manner the guest is entitled to file a written complaint to the transfer company in accordance with the general Terms and Conditions.
Other than where explicitly listed in these Terms, all refunds are subject to our sole judgment. We reserve the right, for any reason whatsoever and at our sole discretion, to offer, withdraw, limit and/or refuse refunds. Furthermore, our offer or provision of any refund shall not in any way be construed as a precedent or obligation in any other case involving refunds, even if they pertain to the same Service and/or Customer.

Article 9
A Passenger that erroneously used services of another transfer company, instead of Connecto Mare d.o.o., whose services they paid, is not eligible for a refund.

In case of a 'No show', the full amount will be charged.

If the Transfer was booked within 3 days of the Transfer date, charged deposit won't be refunded. In case of a 'No Show', full amount will be charged.

The Passenger can cancel their Transfer without charge up to 5 days before the Transfer date, and the full amount will be refunded.

Change of Transfer dates is not charged additionally, but change of the starting and/or ending destination or type of the vehicle, will be charged according to the prices for specified routes/vehicle.

It's the Passenger's responsibility to ensure that all Transfer details are correct. Refund won't be issued in cases where the Passenger booked directly through the website and entered wrong details during the booking process.
In case the Passenger is late for a flight or any other means of transportation because of the weather conditions and/or the conditions on the road that were not directly caused by the Company, the Company cannot be held accountable nor can be expected to cover the resulting expenses.

In case the Company is directly responsible for the delay (e.g. flat tyre, empty tank, driver was late for transfer etc.), the cost of transfer will be compensated. In case the Passenger, due to the Company's fault, needs to arrange different means of transportation, then the same will be organised only in collaboration with the Company (organisation of the new transfer, purchase of bus, train or airplane tickets etc.). Only the cost of the transport will be compensated to the Passenger. Only transport organised this way, in collaboration with the Company, will be compensated to the Passenger.

Time of departure toward the airport, or any other destination, is merely a suggestion by the agent, and only valid for standard routes and normal road conditions.

The Passenger may or may not accept suggested departure time, and can change departure time to a time that they believe is more suitable. In that case, the Passenger is obliged to notify the Company's main office of the change of desired departure time so that the Transfer Confirmation can be updated.

If the Passenger doesn't notify the office of the change of desired departure time, the Company cannot be held accountable in case of a late arrival.

During the booking of a transfer towards the airport and when choosing departure time, the Passenger needs to keep in mind that, in general, it's advisable to be at the airport 2 hours before the flight, and therefore, 2 hours need to be added to the length of the transfer to avoid being late for the flight.

When calculating the length of the route and time it will take to complete the Transfer, we use a formula of adding 20% on top of the approximate distance given by Google maps between two locations.

Departure time is explicitly Passenger's decision and the Company cannot be held accountable in case the Passenger is late for any other means of transportation due to the departure time they have chosen.

After receiving the Transfer Confirmation, it's Passenger's duty to carefully examine the details, and by accepting and agreeing with the details listed in the Transfer Confirmation, the Passenger accepts full responsibility for the outcome of the Transfer.

Article 10
The company commits to issue a refund to the Passenger, minus 20% handling fees, if the Passenger submits Transfer cancellation request.

If the Transfer was booked within 3 days of the Transfer date, charged deposit won't be refunded. In case of a 'No Show', full amount will be charged.

The Passenger can cancel their Transfer without charge up to 5 days before the Transfer date, and the full amount will be refunded.

Changing the Transfer dates is not subject to additional charges, but changing the starting and/or ending destination or type of the vehicle, will be charged according to the prices for specified routes/vehicle.

Article 11
If the Passenger pays the deposit or the total price of Transfer, and then submits a cancellation request for that same Transfer, they can request a refund if the conditions below are met:

a) Refund of the deposit (20% of the total price, 15% in Switzerland) if the Transfer is cancelled at least 3 days before
b) Refund of the full amount if Transfer is cancelled at least 5 days before

Article 12
Requests for refund are submitted to the sales point where the original booking was made. Contact information can be found on the web site Transfers-germany.de.

Sales agents at authorised sales point can issue a refund.
The Booking Form (if applicable) determines the final cancellation and refund eligibility and methods available for any given Booking. The cancellation, complaint and refund options described in this article are listed only as default options and are superseded by the applicable Booking Form.

PASSENGER'S OBLIGATIONS

Article 13
The Passenger is obliged to check all details in the Transfer Confirmation after receiving it and notify the Company's customer service of any errors in the Transfer Confirmation immediately.

If the Passenger doesn't notify the Company of any errors in the Transfer Confirmation, all the details will be considered correct.

Article 14
The Company has the right to withold the Transfer Confirmation or refuse to execute the Transfer if passenger's behaviour is causing material damage to the Company, is harrassing other Passengers or the Company's employees.

Article 15
The Passenger is obliged to enter and exit the vehicle at the departure and destination points specified in the Transfer Confirmation. The Passenger is required to make sure the Transfer is conducted with the Company designated in the Transfer Confirmation.

The Passenger is required to appear at the collection point at least 10 minutes in advance of the departure time. The Company does not have an obligation to execute the transfer if the Passenger is late for the departure time. The Passenger is required to be available on the contact number he previously provided the Company with.

If, during the course of the Transfer, the passenger requests a short pause for refreshment, he/she is required to return to the vehicle within the previously agreed time frame. Company is not required to have its vehicle at disposal and wait for the Passenger if he/she does not abide by this agreement and decides to arbitrarily extend the time period of the short pause.

Article 16
The Passenger is required to carry the Transfer Confirmation in digital or paper form and to present it upon the request to an official authorised by the Company. The Company can refuse to execute the Transfer or it can abruptly terminate it if the Passenger decides to withhold payment of the transfer service previously specified by the Contract.

Article 17
The Company has the right to withhold the Transfer Confirmation or it can refuse to execute the Transfer if it determines the passengers' safety cannot be guaranteed. This regulation is especially applicable in situations where the Transfer must be organised for one or several passenegers with disabilities who require specialized transportation.

Article 18
The Company can refuse to execute the Transfer or to abruptly cease providing its service under the following conditions:

- the Passenger's behaviour is harassing the Company's employees
- the Passenger's behaviour threatens the safety of employees and other passengers
- the Passenger's behaviour disrupts the transfer service

If any of these conditions cause the Transfer service to be terminated the Passengers will be issued their belongings and requested to vacate the vehicle. In such circumstances the Company is entitled to retain the amount that was previously charged for the Transfer service.

Article 19
If the Passenger damages the vehicle, either intentionally or due to negligence, they are obligated to compensate the Company by covering the additional expenses caused by their irresponsible behavior.

Article 20
During the course of the Transfer the Passenger is required to properly use the seatbelt and to abide by the neccessary safety procedures mandated by the official legislature such as the Road Traffic Safety Act. The Passengers are not allowed to abandon their seats and to move around until the vehicle stops to disembark them.

In the case of a traffic accident, the Passenger will be considered responsible for all possible consequences (injuries, loss of belongings etc.) that transpire as a result of their insufficient abidance of safety procedures.

Article 21
The Passenger is required to conform to the traffic norms and regulations of all countries where the Transfer is being conducted, as well as to all procedures pertaining to necessary documentation the Passenger is requested to carry (passport, visa, other identification papers) or to Passenger's belongings.

INFORMATION AND COMPLAINTS

Article 22
The Passengers are required to provide the Company with a valid contact number and e-mail address if they wish to receive proper notification regarding possible updates in their reservation. Otherwise the Passengers will have to keep track of updates by following the Company's webpage.

Article 23
Formal complaints have to be submitted at the most 90 days after the date on which the disputed Transfer service was or had to be conducted. Formal complaints must be submitted exclusively in the written form (e-mail) to the official e-mail address.

The Company is obligated, within 30 days from receiving a formal complaint, to issue a response and to report to the Customer (Passenger) on the status of the complaint.

The Company is also required to issue its final declaration on the matter in a period of maximum 90 days after receiving the written complaint. If the Company disregards its obligation by not issuing its final report within the specified time frame, the Customer is entitled to submit a complaint to the relevant authority (Transportation Department).

The Customer is forbidden from making any public statements regarding their complaint until the Company issues its final response.

Article 24
The complaint can also be submitted to the main committee of the Customer Protection Service. The Committee is required to deliver a written response to the Cusotmer within 30 days from receiving the official complaint.

After all the options of solving the dispute within the previously specified time frames have been exhausted the Customer is entitled to take legal action.

Once the legal procedure is initiated the dispute is subjected to the jurisdiction of the court closest to the Company's official address.

COMPANY'S OBLIGATIONS

Article 25
The Company is responsible for determining the price of the Transfer service which is then published accordingly on the official webpage, as well as the official sales points.

The Company reserves the right to grant various commercial concessions to certain passenger categories it determines are eligible for a discount.

Article 26
The Company will accept reservations and offer its service to any person that conforms to the standards stipulated in the general terms and conditions.

The transfer service will be denied to the following Passenger categories:

- passengers who carry weapons, unless they are authorised officials, in which case the weapon must be locked
- passengers displaying obvious symptoms of infectious diseases or serious mental disturbances, as well as passengers suffering from open and untreated wounds (the allowed exception are people who are being urgently transfered to the nearest hospital)
- children under the age of 14 who are not accompanied by their parents or legal custodians. Exceptionally children under the age of 14 may be allowed to use the transfer service unaccompanied if the Company obtains a legally certified permission from their parents or legal custodians.
- children between the ages of 14 and 18 will be allowed to use the transfer service unaccompanied if the Company secures permission from their parents or legal custodians (permission may be informal) under the conditions they possess adequate indentification documents
- passengers whose clothes and belongings have been contaminated to the point that other passenger or the vehicle may likewise become contaminated
- passengers who are intoxicated with various substances (alcohol, drugs)
- passengers lacking appropriate clothing (e.g. wearing swimsuits or only underwear, not wearing shoes)

Article 27
In case of a cancellation of departure or a departure that has been delayed for longer than 90 minutes in the National, International and EU transfers with maximum distance of 250 km, the Passenger has the right to choose between the following choices:

a) Continuing or redirecting the transfer to the destination point, without additional charge
or
b) Returning to the starting point, with a full refund being issued
or
c) Terminating the transfer, with a refund for the undriven part of the trip

For any damages to the Passenger caused by the termination, delay or cancellation of the transfer, the Company is not liable in cases when it was caused by weather or road conditions, or when they weren't a direct result of the Company's recklessness or malevolence.

Article 28
In National, International and EU land Transfers, with calculated distance of at least 250km, the Passenger has the following rights:

- with departures that are cancelled or delayed over 120 min, the Passenger has the right to continue or redirect the transfer to the destination point without additional charges, or request a full refund, and if neccessary, return to the starting point listed in the Transfer Confirmation free of charge, if possible.

The Passenger is obliged to notify the driver of their choice within 60 minutes of the occurance of the situation described above.

Refund will be issued within 14 days of refund request, in cash, unless the Passenger accepts a different method of reimbursement.

Refund covers full amount paid for the Transfer, or parts of the Transfer, whether executed or not, or parts of the Transfer that don't suit the Passenger's plan of travel.

- with departures that are cancelled or delayed over 90 min, for those transfers where expected duration is over 3 hrs, Passenger has the right to a quick meal and refreshments, appropriate to the waiting time, under condition that they are readily available and possible to procure, as well as served in the hotel room, or any other type of accommodation, if the accommodation is neccessary for one or more nights. The cost of accommodation can't be higher than €80.00 per night, for 2 nights at most.

The Company is not obliged to provide the accommodation if the cancellation or delay was caused by weather conditions that prevented the driver to safely execute the Transfer.

In case of a car accident, where the vehicle executing the Transfer was affected by, or the cause of, the accident, the Company commits to providing the Passenger with sensible and appropriate help in regards to practical needs of the passengers after the accident, including the transport, accommodation, food, clothing and first aid. The cost of accommodation can't be higher than €80.00 per person, per night, for 2 nights at most.
Nothing in these terms shall be construed as altering, negating, or bypassing applicable local or international laws in any way whatsoever in regards to cancellations, complaints, refunds and refund eligibilities.

TRANSPORT OF LUGGAGE

Article 29
Company's vehicles may transport hand, standard-sized and/or unaccompanied luggage, as well as items generally not deemed such, under the conditions listed in these Terms and Conditions.

Luggage is transported by land with the 8 + 1 vehicles.

Article 30
As mentioned in the Article 29 of these Terms and Conditions, items that can be carried into the vehicle and placed in a designated place under the Passenger's control are considered hand luggage.

Hand luggage generally consists of small items like hand bags, etc., that can be placed either in the boot of the vehicle, under the passengers' seats or on their persons, in such a way that the hand luggage doesn't disturb the other passengers.

Transport of hand luggage mentioned in this article is not charged extra by the Company and the Company bears no responsibility for the loss or damage of the same.

Article 31
Standard-sized passenger luggage generally consists of suitcases, backpacks, large duffel bags etc., with maximum weight of 25kg per item.

Transport of luggage is charged if transported unaccompanied, in accordance with the standard pricelist of the Company.

Items not considered standard-sized passenger luggage are items that a passenger may carry with them, such as: sacks, crates, baskets, packaging etc, whose dimensions and weight allow them to be placed within the boot of the vehicle, and they are charged in accordance with the pricelist for unaccompanied transport of luggage.

The Company may, at the Passenger's request, accommodate two items of luggage at most (out of which one item can weigh up to a maximum of 25 kg, while the other luggage piece(s) must consist of standard-sized hand luggage), or more, if there is enough space and it doesn't overload the vehicle.

It's the driver's duty, after loading and fitting the luggage into the vehicle, to issue the Passenger with an appropriate transport slip, proving the service of unaccompanied transport of luggage, and it's the Passenger's duty to keep it throughout the duration of the transport and present it on request.

The pricelist for the transport of passenger and unaccompanied luggage is determined by the Company and listed on the Company's website.

The existence of a contract for the service of unaccompanied transport of luggage can only be proven by the aforementioned slip issued by the driver and the receipt proving the payment for the services rendered.

Article 32
The Company is liable for the damages caused by the loss or damage of the passenger or unaccompanied luggage or/and items, in the maximum total amount of 350.00 EUR.

The Company is not liable for the damages to the aforementioned luggage if it wasn't properly packaged, and as such, it was exposed to potential damages.

It's the Passenger's duty to declare if the value of the items is higher than the aforementioned maximum cover when handing over the luggage to the driver, and enable the driver to inspect the luggage.

Valuables, important documents or other costly items are to be kept in the Passenger's hand luggage.

Article 33
It's Passenger's duty to reimburse the Company for the damages caused by the contents or condition of Passenger's luggage/items.

Dangerous items such as explosives, flammable items, items of unpleasant odor, perishables and/or acidic items that can hurt or foul other passengers, damage the vehicle and other passengers' belongings, as well as breakable items, large amounts of cash, important documents, jewellery, valuables or art, cannot be accepted into the vehicle.

Article 34
Trained guide/service dogs accompanying a passenger are the only kind of animal that is allowed to board the vehicle. With permission, it's possible to transport other smaller animals (e.g. cats, hamsters, dogs etc.) if the passenger provides/secures appropriate carrier/crate.

Article 35
Depending on the available space in the boot of the vehicle, the Company may take in and transport unaccompanied luggage.

Unaccompanied luggage consists of items which are not accompanied by a passenger. After placing the items into the vehicle, a transport slip will be issued by the driver and the items will be delivered to the destination listed on the slip.

With the contract for the transfer of unaccompanied luggage, the Company commits to transport and deliver the items to the agreed destination and hand it over to the recepient or authorised person (with written authorisation presented upon receipt). A route is written on the unaccompanied luggage transport slip, as well as the name, surname and address of both the sender and the recipient. After the unaccompanied luggage is loaded, the driver confirms the transport by issuing a receipt. The luggage recipient acknowledges the receipt of the consignment on a copy of the voucher which is kept by the staff.

Article 36
The Company is not liable if the wrong information is provided about the unaccompanied items being transported.

Driver is authorised to refuse to load the luggage in case the passenger or sender refuses to declare the contents.

Article 37
In addition to the article 34 of these Terms and Conditions, the following won't be allowed for unaccompanied transport:

- fresh or frozen fish and fish products, shellfish and molluscs
- fresh or frozen meat and meat products
- milk and dairy products

The Company won't accept the above listed items for unaccompanied transport within International and EU transport.

Article 38
It's the sender's duty to deliver unaccompanied luggage at least 15 minutes before scheduled departure of the vehicle, otherwise, the Company is not obliged to take it in.

It's the recipient's duty to meet the vehicle to receive the unaccompanied luggage.

The Company is not responsible for unaccompanied luggage if the recipient doesn't meet the vehicle.

Article 39
It's the Passenger's duty to take all their belongings with them when leaving the vehicle, both hand luggage and the luggage stored in the boot of the vehicle.

All items that are subsequently found in the vehicle will be handed over to the authorised Company employee.

The Company is not responsible for the items found in the vehicle after the completion of the transfer.

FINAL TERMS

Article 40
All the Company’s vehicles that are equipped with safety video surveillance, whether outside or inside the vehicle, will have a visible notice announcing that fact.

All recordings are considered confidential.

Viewing the recorded material is only possible by the direct order from the authorised Company's employee, on the request of the Police and/or an applicable court.

Handover of the recorded material to the third party is carried out exclusively upon a written request of the authorised person requesting the data, with the purpose clearly stated.

Article 41
In accordance with business privacy policy, the Company commits to treat all the information provided to them by the Passenger for the purpose of realisation of the Contract of Transfer and/or the purpose of issuing a document upon which the service can be carried out as confidential and secret, and never share that information without Passenger's explicit permission, except in cases where required by law or other authorised governing body.

Amendments, additions or removal of Passenger's data is performed upon written request, sent via email address by using the Contact form on the Company's website (Subject: Protection of Personal Data)

Article 42
All disputes between the Passengers, that ensued during the Transfer, are resolved by the driver of the vehicle, while all potential disputes between the Passengers and the driver are resolved by the Company's appointed employee.

Article 43
Any legal disputes belong to the jurisdiction of the court that is the closest to the Company's official address.

Article 44
These General Terms and Conditions are put into effect, and available on the Company's website Transfers-germany.de, as of January 7th 2016. They have last been updated on May 8th 2018.

Article 45
All trademarks and materials listed at this website are the property of the Company and their modification, reuse and/or distribution without written explicit permission from the Company is strictly prohibited.
The following trademarks and/or company logos are the sole property of their respective owners: Google, Apple, Facebook, Instagram, Twitter, YouTube, TripAdvisor, Booking and Mercedes-Benz. The Company makes no claim to these trademarks and acknowledges them to be exclusively owned by third parties and used strictly in accordance with their respective Terms and/or applicable copyright laws.

Article 46
The original version of these Terms and Conditions has been written in English. Any translations are provided solely for the convenience of the Company's clients; if any disputes occur and/or any differences between different language versions are found, the English version shall be considered the most accurate and the primary source of these Terms and Conditions.

PRIVACY POLICY

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When you visit our website we send you a cookie. Cookies may be used in the following ways:

(i) to help us recognise you as a unique visitor (a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly;

(ii) to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

The information collected is completely anonymous and contain no personal information such as name, social security number or email address. Our cookies can’t send viruses to your computer. With the use of our website, you consent to the use of cookies.

Cookies may be classified according to either:

  1. Duration:
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  2. Name/Purpose:

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    Facebook Cookies:

    This group of cookies is administered by Facebook. More information about it and various related options can be found here.

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Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

Website Session Recording

At our discretion, for the purposes of improving customer experience while using our Website and Booking Form, we may make use of a special cookie to trigger a type of Session recording software known as “Hotjar”. “Session recording” means that the Website tracks the visitor’s mouse movements and keystrokes within the scope of the Website’s browser tab, creating a short video of the session for the Company to review later. Reviewing Website sessions allows Us to make improvements to the Website that improve Customer experience and facilitate easier Website navigation and/or Booking of our Transfer Service.

Session recording software is specifically set up to NOT record mouse movements and keystrokes pertaining to fields containing sensitive personal data (e.g. debit/credit card data).

Furthermore, any nonsensitive personal data gathered and stored as part of the session recording is pseudoanonymized and encrypted.

For the purpose of this Privacy Policy:

Pseudoanonymization refers to storing the data under a randomly generated, anonymous identifier that makes any individual part of the data impossible to access in direct relation to other parts.

Encryption refers to scrambling the data using industry-standard (e.g. AES 256-bit) encryption procedures and creating a special key that is needed to access and view (“decrypt”) the data.

We will never share with or transfer this data to any third party. Finally, all Session recording data is equipped with a rolling expiration date in order to limit data retention.

The Hotjar company (the session recording software provider) has signed an individual Data Processing Agreement with us, providing a guarantee that it shall not store any data captured during any of the recorded sessions beyond the scope necessary for Us to review it, nor shall it ever transfer the data to any third party or process it in any other way.

The usage of the Session recording software fully complies with the EU General Data Protection Regulation no. 2016/679 created on April 27th 2016 and enforced since May 25th 2018.

Third Party Advertising

We may use a third party to serve advertisements to you when you visit a website or online service in their network. Cookies may be associated with these advertisements to enable the advertiser to track the number of anonymous users responding to the campaign. We do not have access to or control of cookies placed by third parties. More information about these third-party cookies and various related options can be found here.

DATA COLLECTION, PROCESSING, SHARING AND TRANSFERS

Purpose of data processing and its limitations

The personal data that you provide to us throughout your Order (hereby referred to as: “Booking”) form, as well as any direct, indirect, supporting and/or consequent communication and/or documents are subject to the highest level of confidentiality and shall not be used for any purpose nor to any extent whatsoever except as necessary to process and/or carry out your booking. Any data processing, as well as any communication resulting from this booking is strictly limited to the legitimate interests of our company as a service provider to you.

Communication

As part of your booking and as necessary for the successful delivery of the service to you as described above, you will receive the following (but not limited to) electronic communications:

  • Booking confirmation
  • Booking updates and notifications
  • Invoice
  • Internal quality review invitation

We also reserve the right to contact you via a phone call using the number you provided in the booking form.
Any communication that exceeds our legitimate interest of processing your booking and delivering the service to you requires your explicit consent, to be given separately.

Third party data processors and data transfer

As part of processing your personal data in order to provide you with the transfer service, we may cooperate with third parties – such as other transport service providers – and, as necessary for processing your booking, transfer your data to them and/or authorize them to carry out their own data processing activities. These third parties are subject to the same limitations as us and are explicitly bound to follow the same privacy practices as determined by our mutual data protection agreements.

Storage

Your personal data shall be stored only for as long as necessary to fulfill our mutual obligations within the scope of the service that we provide. Furthermore, we shall undertake appropriate activities according solely to our judgment and/or best business practices, to protect your personal data using relevant security measures.

Updating, deleting and transferring your data

In accordance with the General Data Protection Regulation (GDPR), you possess a certain set of data rights; for example, you are at all times entitled to contact us in order for us to update, delete or transfer your data to you or a third party as directed by you.

Data Rights

In accordance with the General Data Protection Regulation (GDPR), you possess a certain set of data rights; for example, you are at all times entitled to contact us in order for us to update, delete or transfer your data to you or a third party as directed by you.

  1. Right to be informed
    You can ask us to provide you with a general description of our data collection and processing activities, including but not limited to the full nameand contact details of our organization, the name and contact details of our representative and/or Data Protection Officer (hereby referred to as „DPO“), the general purpose and lawful basis for our data processing, the categories of personal data collected and their retention periods, as well as the general list of rights available to individuals, including their right to lodge complaints with applicable supervisory authorities, and finally any details of our automated decision-making or profiling activities.

  2. Right of access
    You can ask us to confirm whether we are processing your personal data, provide you with a copy of that data or to provide you with other information about your personal data – such as what data we possess, what we use it for, who we disclose it to, whether we transfer it abroad and how we protect it, how long we keep it for, what rights you have, how you can make a complaint, where we got your data from and whether we have carried out any automated decision making or profiling, to the extent that information has not already been provided to you within the scope of this Policy.

  3. Right to rectification
    You can ask us to correct inaccurate personal data. When applicable and to a reasonable extent, we may seek to verify the accuracy of the data before rectifying it.

  4. Right to erasure
    You can ask us to erase your personal data, but only where it is no longer needed for the purposes for which it was collected, you have withdrawn your consent (where the data processing was based on consent), following a successful right to object (see „Right to objection“ below), it has been processed unlawfully, and finally to comply with a legal obligation which We are subject to.
    We are not required to comply with your request to erase your personal data if the processing of your personal data is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims. There are certain other circumstances in which we are not required to comply with your erasure request, although these two are the most likely circumstances where we would deny that request.

  5. Right to restrict processing
    You may ask us to restrict (i.e. keep but not use) your personal data, but only where its accuracy is contested (see „Right to rectification“ above), to allow us to verify its accuracy, the processing is unlawful, but you do not want it erased at this time, if it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims, if you have exercised the right to object, and if verification of any overriding grounds is pending.
    We can continue to use your personal data following a request for restriction, where we have your consent, in order to establish, exercise or defend legal claims or to protect the privacy and data rights of another natural or legal entity.

  6. Right to data portability
    You may ask us to provide your personal data to you in a structured, commonly used, machine-readable format, or you can ask to have it „ported“ directly to another data controller, but in each case only where the processing is based on your consent or our fulfillment of a contract with you.

  7. Right to object
    If you believe your fundamental rights and freedoms outweigh our legitimate interests, you may object to any processing of your personal data which has our „legitimate interests“ as its legal basis. Once you have submitted your objection, we have the right to an opportunity to demonstrate that we possess compelling legitimate interests which reasonably override your rights.

  8. Rights related to automated decision making including profiling
    At the moment, we do not engage in any data processing that would involve automated decision making in any capacity.
    Any requests received shall be promptly processed by our Data Protection Officer (hereby referred to as „DPO“), who will undertake any measures necessary to comply with your request.

    As a rule, we shall respond to any requests received within a period of one month, beginning from the date of receiving the request. Exceptionally in case of very complex requests and/or multiple requests, we reserve the right to extend this period by additional two months. We also reserve the right to levy charges in the amount minimally required for processing very complex requests. These time extensions or fees do not otherwise alter any of these data rights and/or applicable laws.

Exercising your data rights

You may exercise any of your data rights by clicking here and filling out the enclosed form.

Consent

By submitting a Booking and/or engaging in any related inquiries or communication regarding our service, you acknowledge that you have read and agree to our Terms and Conditions and our Privacy Policy.

Exceptions

In certain cases, applicable laws and regulations may direct us to store your personal data for a longer period and/or to transfer them to applicable government regulatory bodies, in which case the terms of this General Data Protection Regulation shall not apply.

Additional information

For any additional information and inquiries, please contact our Data Protection Officer using our contact form.